>Hello Sohib EditorOnline, we understand that sometimes things happen and you may need to close your Jenius account. In this article, we will guide you through the steps you need to take to close your Jenius account.
Jenius is a digital banking platform developed by Bank Tabungan Pensiunan Nasional (BTPN) in Indonesia. It allows users to manage their finances digitally, and offers a range of features including savings accounts, debit cards, e-wallets, and more.
Why Close Your Jenius Account?
There could be several reasons why you may need to close your Jenius account. Perhaps you no longer require the services, you have found a better banking platform, or you are leaving the country. Whatever the reason may be, closing your Jenius account is a straightforward process.
How to Close Your Jenius Account
Before we dive into the steps, please ensure that you have cleared all outstanding dues on your Jenius account. If there are any active transactions, you will need to complete them before closing your account.
1. Log In to Your Jenius Account
The first step is to log in to your Jenius account using your username and password. Once you have successfully logged in, you will be directed to the home screen of your account.
2. Navigate to the Settings Menu
Next, click on the settings icon on the top right corner of the screen. You will be directed to the settings menu, which contains several options.
3. Select “Jenis Akun” Option
Click on the “Jenis Akun” option on the settings menu. This will direct you to the account type options, such as “Jenius Personal” or “Jenius Utama.”
4. Choose “Tutup Akun” Option
Scroll down and click on the “Tutup Akun” option. This will initiate the process of closing your Jenius account.
5. Follow the On-Screen Instructions
You will be prompted to follow a few on-screen instructions to complete the process of closing your Jenius account. Please ensure that you read and understand each instruction before proceeding further.
6. Submit Your Request
Once you have completed all the necessary steps, click on the “Submit” button to request the closure of your Jenius account. Your request will be reviewed, and you will be notified once your account has been successfully closed.
You will need to withdraw all funds from your Jenius account before requesting to close it. If there are any remaining balances, the bank may take additional time to process your request.
What if I have an active loan or credit card with Jenius?
You will need to clear all outstanding dues on your loan or credit card before closing your Jenius account.
What if I change my mind after submitting the request to close my Jenius account?
If you wish to cancel your request, you will need to contact the Jenius customer support team as soon as possible.
Conclusion
We hope this article has helped you understand the steps you need to take to close your Jenius account. As a digital banking platform, Jenius offers users the convenience of managing their finances digitally. However, if you need to close your account, the process is straightforward, and we encourage you to follow the steps outlined in this article.
Cara Tutup Akun Jenius
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