Cara Melaporkan Sertifikat ke Tokopedia

>Hello Sohib EditorOnline, if you’re looking to sell your products on Tokopedia, you need to have your business verified and obtain a sertifikat. However, if you’ve encountered any issue with your sertifikat, don’t worry! This article will guide you through the process of reporting your sertifikat to Tokopedia.

What is a Sertifikat?

A sertifikat is a certificate issued by the government to attest that a business is legitimate and registered. Tokopedia requires all sellers to have a valid sertifikat to protect buyers from fraudulent activities. A sertifikat is an important document that must be kept up to date and reported immediately to Tokopedia if any issues arise.

Why do I Need to Report a Sertifikat Issue?

If you encounter any issues with your sertifikat, such as it being expired or revoked, you need to report it to Tokopedia immediately. Failure to report a sertifikat issue can result in your account being suspended or terminated, and you won’t be able to sell on Tokopedia until the issue is resolved.

What Are the Common Sertifikat Issues?

There are several common sertifikat issues that you may encounter:

How to Report a Sertifikat Issue to Tokopedia?

Step 1: Log in to Your Tokopedia Seller Account

To report a sertifikat issue, you need to log in to your Tokopedia seller account. If you don’t have an account yet, you need to sign up first.

Step 2: Go to Tokopedia Help Center

Once you log in to your account, go to the Tokopedia Help Center by clicking on the “Bantuan” menu on the top right corner of the page.

Step 3: Select “Hubungi Kami” Option

In the Help Center, select the “Hubungi Kami” option to contact Tokopedia support.

Step 4: Fill in the Contact Form

Fill in the contact form with your name, email address, phone number, and a brief description of your sertifikat issue. Make sure to provide accurate and detailed information to help Tokopedia support understand your issue.

Step 5: Submit Your Request

After you’ve filled in the contact form, click on the “Kirim” button to submit your request. Tokopedia support will review your request and get back to you as soon as possible.

FAQ

How Long Does It Take to Resolve a Sertifikat Issue?

The time it takes to resolve a sertifikat issue depends on the complexity of the issue and the responsiveness of the authorities involved. However, Tokopedia support will do its best to help you resolve the issue as quickly as possible.

Will My Account be Suspended If I Report a Sertifikat Issue?

No, your account won’t be suspended immediately after you report a sertifikat issue. However, if your sertifikat is found to be invalid or expired, your account may be suspended until the issue is resolved.

Do I Need to Report My Sertifikat Every Time It Expires?

Yes, you need to report your sertifikat every time it expires or needs to be renewed. Failure to report an expired sertifikat can result in your account being suspended or terminated.

Can I Sell on Tokopedia Without a Sertifikat?

No, you can’t sell on Tokopedia without a valid sertifikat. Tokopedia requires all sellers to have a sertifikat to protect buyers from fraudulent activities.

Can I Use an Expired Sertifikat to Sell on Tokopedia?

No, you can’t use an expired sertifikat to sell on Tokopedia. Tokopedia only accepts valid and up-to-date sertifikat to ensure the safety and satisfaction of its buyers.

Can I Change My Sertifikat Information After Reporting It to Tokopedia?

Yes, you can change your sertifikat information after reporting it to Tokopedia by submitting a new sertifikat through the Help Center. Make sure to report any changes to your sertifikat information as soon as possible.

Conclusion

Reporting a sertifikat issue to Tokopedia is essential to ensure the safety and satisfaction of buyers and protect your account from being suspended or terminated. Follow the steps outlined in this article and make sure to provide accurate and detailed information to help Tokopedia support resolve your issue as quickly as possible.

Cara Melaporkan Sertifikat ke Tokopedia