>Hello Sohib EditorOnline, today we will discuss about how to check the credit balance on XL sim card, also known as “pulsa”. Checking your pulsa is important to avoid any interruption during phone calls, SMS or internet usage. XL provides various ways to check your pulsa balance, and we will guide you through each one of them.
The simplest way to check your pulsa balance is by dialing *123#. This code can be accessed from any XL sim card and it is completely free of charge. After dialing the code, you will be directed to a menu containing various options of XL services. Choose “My Account” or “Akun Saya”, then select “Check Balance” or “Cek Saldo Pulsa”. Your pulsa balance will be shown in a pop-up message or a notification instantly after the selection.
FAQ: Why is my pulsa balance not shown?
Issue
Solution
The menu is not showing the “Check Balance” option
Make sure to select “My Account” or “Akun Saya” first, then the option will appear
The code does not work
Check your signal strength or try again later
2. Dial *888#
Another alternative code to check your pulsa is by dialing *888#. This code provides more options regarding XL services, such as internet package purchase or validity check. To check your pulsa balance, select “Account Info” or “Info Akun”, then choose “Check Balance” or “Cek Saldo Pulsa”. Your pulsa balance will be displayed on the screen instantly or via notification.
FAQ: How do I choose the right internet package?
Package Type
Usage
Charge
XTRA Combo
Calls, SMS, and internet
Starting from Rp. 10.000,-
XTRA Combo Lite
Internet only
Starting from Rp. 5.000,-
3. XL Care Application
XL Care is a mobile application designed specifically for XL customers. Aside from pulsa balance check, it also features bill payment, promo information, and complaint services. You can download this application from Google Play or App Store, then install and activate your account. After logging in, you can select the “Balance” or “Saldo” menu in the home screen and your pulsa balance will be displayed immediately.
FAQ: What should I do if my complaint is not resolved?
Step
Instruction
Step 1
Contact the customer service via phone call or email
Step 2
If not resolved, visit the nearest XL center and bring your ID card and sim card
Step 3
If still unresolved, contact the OJK (Otoritas Jasa Keuangan) or BPSK (Badan Penyelesaian Sengketa Konsumen) for further actions
If you prefer using your computer or laptop, XL website provides a feature for pulsa balance check. Go to the XL website, then select the “My Account” or “Akun Saya” menu. Login with your XL number and password, then choose the “Balance” or “Saldo” menu. Your pulsa balance will be shown immediately. You can also access various other XL services from the website.
FAQ: How do I reset my XL password?
Method
Instruction
Method 1
Click the “Forgot Password” or “Lupa Kata Sandi” button on the login page, then follow the instruction
Method 2
Contact the customer service via phone call or email and request a password reset
Conclusion
In summary, there are at least four ways to check your pulsa balance on XL sim card: dial *123#, dial *888#, use XL Care application, or visit XL website. Each method provides its own advantages and disadvantages, so choose the one that suits your needs and preferences. In case of any issue or inquiry, XL customer service is always ready to assist you.
Cara Cek Pulsa Kartu XL
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